(06-03-2026, 01:44 PM)danbrotherston Wrote: It's mainly a bad decision from a business point of view. The service would be better (and thus more valuable to passengers) if it was to the city and not the airport, and for broadly similar costs. They're not optimizing their value/cost metric that's a business metric for AC, not for the public.
…they are choosing the worse option of going to the airport, for what reasons, I do not know, I'm sure it's not malice.
I know I need to go back to ignoring this stuff, but maybe, just maybe, the people running the business and understand all the costs and benefits of their market are making the right decision for their business for reasons that you don’t understand.
As you say, they could easily run buses to other locations. And yet they are not. It’s possible it’s a bunch of morons running the show who can’t figure out basic business decisions. Or maybe you’re like the blind men and the elephant and you just don’t have visibility into a bunch of operational and business considerations.
(06-03-2026, 09:53 AM)danbrotherston Wrote: I love it when people assume that the user experience doesn't matter.
I've ridden this bus. I'm aware of the user experience. I have a great deal of confidence in knowing where I actually want to go, and it isn't the airport.
The fact that you think your personal experience with the user experience is enough for you to evaluate the overall business decision is exactly the problem.
You are not their whole market (and from what I’ve seen here of your lifestyle and travel habits - you are very much not their target market). And your experience is not the only metric that matters.