10-07-2020, 04:39 PM
(This post was last modified: 10-07-2020, 04:40 PM by robdrimmie.)
I don't know anything about the city's employee agreements, but a common clause in employment contracts I've seen and signed around social media is that folks are not allowed to post in ways that may be read as being on behalf of their employer and need to redirect to PR.
It may be that the staffer is contractually unable to speak on this matter from that account, directed your original tweet to PR who ignored it, then did so again when you retweeted advocating for a response again. I don't have the context to read any potential subtext of the tweet you embedded, but I read the text of it as a very neutral tone, instructing you on the process to get an official response from that particular staffer.
It may be that the staffer is contractually unable to speak on this matter from that account, directed your original tweet to PR who ignored it, then did so again when you retweeted advocating for a response again. I don't have the context to read any potential subtext of the tweet you embedded, but I read the text of it as a very neutral tone, instructing you on the process to get an official response from that particular staffer.

