04-13-2021, 01:58 AM
A bit of a black eye for Telus (via KitchenerToday.com):
This explains the radio silence that I had for the last four weeks when I registered an older relative for a vaccine four weeks and half weeks ago and used my Telus number as the contact number. It caused four weeks of anxiety on my end as I had to explain every day that no, I had no idea while I hadn't been contacted yet while it seemed as if everyone else around them was getting contacted and vaccinated despite having registered after I did.
Quote:Officials with the Region of Waterloo took to Twitter on Saturday to alert residents of an issue facing our local COVID-19 vaccination online booking system.
According to a tweet from the region, the issue stemmed from the blocking of some notifications to mobile text numbers by cellular service provider Telus due to the "perceived volume of texts being sent". Once the service provider was notified of the problem, the region said the block was "immediately removed" for subscribers by Telus.
As a result, some pre-registered individuals who chose text for their preferred avenue of contact from the region may not have received their notification to book an appointment. The Region of Waterloo has stated they are not able to determine which Telus users did not receive their notification, as their booking system indicated that all messages were sent without issue.
The region has since confirmed that issue has been resolved, though pre-registered individuals who have been waiting over four weeks for an invitation to book their appointment from the region are being encouraged to pre-register for the shot once again. In a release sent to 570NEWS, regional officials clarified that notifications to book a vaccine appointment are based on priority, not pre-registration date. Those who pre-register can expect an invitation to book an appointment within four weeks.
Those eligible for the vaccine who are looking to pre-register can find further information on the Region of Waterloo website. Those who need help completing the online registration form can contact the region's information line at 519-575-4400 for assistance in over 200 languages.
"We regret the anxiety and any delay this has caused residents of Waterloo Region in getting an appointment for the vaccine," said Deputy Police Chief and head of the Waterloo Region Vaccine Distribution Task Force Shirley Hilton. "Members of the public can be assured that appointments will be available when they receive notification to book an appointment. You have not missed your opportunity to get the vaccine."
This explains the radio silence that I had for the last four weeks when I registered an older relative for a vaccine four weeks and half weeks ago and used my Telus number as the contact number. It caused four weeks of anxiety on my end as I had to explain every day that no, I had no idea while I hadn't been contacted yet while it seemed as if everyone else around them was getting contacted and vaccinated despite having registered after I did.