04-14-2021, 08:11 PM
There was a Telus issue with text messages, it's noted in a comment up-thread a page or two.
I've also heard rumours that people who pre-registered asking for phone calls are having to wait longer than people who fill in the forms themselves and request text or email responses. The argument is that the phone calls take longer and require human staff, whereas those who go the text and email route are processed with automated systems. I have no meaningful understanding of how true that is.
Anecdotally, my parents (in their 70s) registered a couple of weeks ago. My mother filled out the form online and received a notification very quickly. My father requested a phone call. From what he said, it feels like a reasonable guess that the people making the phone calls are themselves just walking through the form and asking every question. My father said he would do it himself if he had to do it again. My mother was contacted first, and she ended up talking with someone directly (I've forgotten the details, I'm sorry to say) and getting their shots scheduled to occur together. As a result it is unknownable how long it would have taken my father to be contacted.
I've also heard rumours that people who pre-registered asking for phone calls are having to wait longer than people who fill in the forms themselves and request text or email responses. The argument is that the phone calls take longer and require human staff, whereas those who go the text and email route are processed with automated systems. I have no meaningful understanding of how true that is.
Anecdotally, my parents (in their 70s) registered a couple of weeks ago. My mother filled out the form online and received a notification very quickly. My father requested a phone call. From what he said, it feels like a reasonable guess that the people making the phone calls are themselves just walking through the form and asking every question. My father said he would do it himself if he had to do it again. My mother was contacted first, and she ended up talking with someone directly (I've forgotten the details, I'm sorry to say) and getting their shots scheduled to occur together. As a result it is unknownable how long it would have taken my father to be contacted.