09-26-2022, 12:57 PM
(This post was last modified: 09-26-2022, 01:01 PM by danbrotherston.)
(09-26-2022, 12:50 PM)jamincan Wrote: We were hearing the same issue with airplanes that were delayed unloading at Pearson. In general, I think most people handle exceptional circumstances poorly.
People aren't the problem here...it's a systems issue. Why hasn't GO got a clear policy that's communicated effectively to both staff and customers.
It shouldn't be up to the engineer/customer service rep to figure out what to do...
And this is especially frustrating given that I've been in Metrolinx meetings and they make a BIG show of talking about safety procedures. They literally started their meeting IN OUR BUILDING by pointing out to the audience where the emergency exit doors are.
And yet, when a train experiences a malfunction or delay, there's limited communication and no established procedure for what to do. It makes me wonder if their had been a fire if they'd have figured out to USE the emergency exits.
Same for Pearson...although at least with Pearson there is an inter-agency issue. I.e., the pilots/plane are operated by the airline, not by Pearson which would be the agency responsible for supporting any kind of response to an issue. Metrolinx doesn't need to have agreements with anyone to evacuate their trains operating on their tracks.