03-08-2017, 10:16 AM
As someone who recently started in *transit* customer service in the GTA, at the biggest one of them all, branching is terrible and confuses everyone everywhere. And it's not just buses, like yige_t mentioned. After all, many Toronto streetcar routes are rail and have branches.
From a transit perspective, branching is important. It keeps service on a core portion of the line (without short-turning which is truly a bane) and can serve different needs.
But from a customer service perspective, it can confuse people and I'm not sure how we solve this without just being like "GOOGLE MAPS/TRIPLINX." Because while all of us here have the internet and smart phones, not everyone does.
From a transit perspective, branching is important. It keeps service on a core portion of the line (without short-turning which is truly a bane) and can serve different needs.
But from a customer service perspective, it can confuse people and I'm not sure how we solve this without just being like "GOOGLE MAPS/TRIPLINX." Because while all of us here have the internet and smart phones, not everyone does.