08-30-2019, 12:11 PM
(08-30-2019, 11:21 AM)MidTowner Wrote: People not holding the card close enough to the reader is not the only issue. As recently as yesterday, I have encountered fare poles that displayed as out of order, and fare poles that gave error messages regardless of how the card was presented (I 'tap' every day on either bus or on train platform, so am pretty confident I am doing it correctly).
Those are different issues, and I suspect that they happen less often then people doing what I describe, though that is based only on my personal observations.
I note that in the videos for the toll poles and the bus farebox, it is shown pretty explicitly to lay the card down on the sensor, and back at the start I saw a lot of people just waving their card over top and getting the error. I see that much more rarely now on the busses but I still see it fairly often at kiosks and poles. I'm a little surprised that so many people are unable to generalise and do it the same way in each circumstance.