04-17-2020, 08:28 AM
(04-17-2020, 08:12 AM)Rainrider22 Wrote: An employees should not feel entitled to tip though if they provide poor service. The whole point of gratuity is that the employee DOES have the bargaining power. The server provides an above average experience and they get an above average tip. I worked in hospitality albeit a long time ago...
With the way tips work in restaurants now, service poor enough to warrant no tip is service that should lead the customer to complain to management. Simply not tipping sends a very unclear signal which isn’t really distinguishable from the customer just being a nasty jerk.
If the normal tip was 0, it would be different. Or maybe I should say normal optional tip, since there is always the possibility of the official price schedule including a certain extra percentage dedicated to the servers.