06-23-2020, 03:32 PM
(06-23-2020, 03:22 PM)tomh009 Wrote:(06-23-2020, 01:46 PM)danbrotherston Wrote: Fixing things is relative, given my experience with the software, "fixing" things won't ever result in a good user experience...the company simply isn't capable of it...even the things which work, are bad...
I suspect the regional staff see it the same as you do, but I am not looking to using this trash indefinitely.
Forever is a rather long time, and I do expect we'll see something new yet. But this type of system is not plug-and-play, so, even if contracts allow, I don't think we could do a switch to a different supplier quickly. But I really don't know the internals of this.
User Experience can be updated to be more cohesive. Definitely should have started the system with the cardholders, and the platform fair validators definitely should have been more reliable. But overall the system is working fairly well. It certainly isn't having as many issues as the TTC has had with Presto.