09-20-2021, 07:19 PM
(09-20-2021, 05:34 PM)danbrotherston Wrote:A number of years ago, they were cutting back service to Toronto and had a public meeting for customers. One thing that they said was that if they did not have every seat filled with a paying customer, then they were losing money. There were a lot of upset commuters at that meeting.(09-20-2021, 04:29 PM)Acitta Wrote: When I first moved to Kitchener, a lot of people were using Greyhound to go to Toronto but it deteriorated over the years.
Greyhound did little to update their service for decades. I'm sure they actually make a lot of money, but with the pandemic, and their lack of investment (i.e., infrastructure debt), there was little future prospect for earning. Most aspects of their service was terrible, but they had a lot of legacy artefacts (stations, customers) that were valuable and it is a shame that nothing was done to provide a real transition. I'm not sorry they're gone, but it really says a lot about our priorities that we did nothing to provide continuity of service.